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PAYMENT & CANCELLATION POLICY

CASTILLO PSYCHOTHERAPY  & COUNSELING

15-Minutes Consultation

FREE

15 minutes

 It’s a brief conversation to talk about what you’re looking for, explain how I work, and help you decide if you want to move forward.

Intake Session (Individual)        

$125

60 - 90 minutes

A first appointment where we review your history, current concerns, goals, and create a treatment plan.

Regular Therapy Session (Individual)     

$100

53 - 55 minutes

Ongoing sessions focused on processing emotions, learning tools, and working toward your goals.

Couple’s
Therapy Session

$120

63 - 55 minutes

Ongoing sessions focused on processing emotions, learning tools, and working toward the couple’s goals. 

Couples
Therapy Intake 

$150

60 - 90 minutes

A longer first session where we explore the relationship history, current challenges, goals, and dynamics from both partners
(Couples therapy is not covered by some insurance plans.)

Castillo Psychotherapy & Counseling PLLC

This policy outlines session fees, payment expectations, and cancellation requirements to ensure transparency and consistent care.

Payment Policy

Payment is due at the time of each session, unless otherwise arranged in advance.

Accepted forms of payment may include:

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  • Credit or debit card

  • HSA/FSA card

  • Insurance, when applicable
     

Clients are responsible for all fees not covered by insurance, including copays, deductibles, and denied claims. A valid card may be kept on file for billing purposes.

Insurance and Self-Pay

For clients using insurance:

  • Insurance does not cover missed appointments or late cancellation fees.

  • If a claim is denied for any reason, the client is responsible for the full session fee.
     

For self-pay clients:

  • Fees are listed above and discussed prior to beginning services.
     

A Good Faith Estimate is available upon request, in compliance with the No Surprises Act.

Late Cancellation & No-Show Policy

Appointments are reserved specifically for you.

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  • Cancellations must be made at least 24 hours in advance.

  • Appointments canceled with less than 24 hours’ notice will be charged a $75 late cancellation fee.

  • Missed appointments without notice will be charged a $75 no-show fee.

  • Late cancellation and no-show fees are not billable to insurance.

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Repeated late cancellations or no-shows may result in scheduling limitations or termination of services.

Outstanding Balances

Clients are expected to keep accounts in good standing. Unpaid balances may result in:

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  • Temporary pause of services

  • Termination of therapy if unresolved
     

Payment plans may be discussed on a case-by-case basis.

Non-Covered Services

Certain services are not covered by insurance and are billed separately, including:

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  • Emotional Support Animal (ESA) evaluations and letters

  • Court-related letters or documentation

  • Reports requested by attorneys or third parties

  • Extended phone calls or coordination beyond standard care
     

Fees for these services will be discussed in advance.

Questions

If you have questions about fees, billing, or cancellations, please contact the practice prior to scheduling or discuss them during your session.

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